Embadon
Support

Help with Embadon

Answers to the questions people ask most, and how to reach us.

Get in touch

Contact

Embadon is a small independent product. Once the apps are in the stores, use the developer contact on the Google Play or App Store page. A direct support email address will be listed here at launch.

When you write, please include the Embadon version (About screen), your phone model and Android or iOS version, and what you did. Please do not send confidential drawings. The two built-in sample files are a good way to show a problem without sharing anything private.

Common questions

Opening files

Embadon says it cannot open my DWG file

DWG is not supported yet. In your CAD program, use Save As or Export and choose DXF (ASCII, any version from R12 to R2018), then open that copy. DXF is what laser, plasma and router software usually takes anyway.

My DXF opens but looks incomplete
  • Embadon draws lines, arcs, circles, polylines, text, blocks, ellipses and splines. Hatches are not drawn, and anything it cannot draw is listed by name.
  • Check the Layers list: a layer that is off or frozen in the file starts hidden.
  • Binary DXF is not supported. Save as ASCII DXF.
A password-protected PDF

Embadon asks for the password and uses it once to open the file. It is not stored.

Where are my files kept?

Where they always were. Embadon opens a file through the system file picker or "Open with", reads it on the phone and does not copy or upload it.

Measuring

How do I set the scale of a PDF?

Choose Scale, tap two points on something you know the length of, for example a 900 mm door, and type the length. You can type it as 900, 1,5 m, 5' 3 1/2" or 35 7/16 in. Then use Distance, Angle and Area. Embadon does not detect the scale automatically.

Do I need to calibrate a DXF?

No, if the file states its units. The app says where the scale came from. If it has no units, the check warns you and you set the scale yourself.

My numbers look wrong
  • Calibrate on the longest length you know, and snap to the geometry rather than tapping loose points.
  • Check the unit button: the same distance is shown in millimetres, inches or feet-and-inches.
  • If a DXF part looks a thousand times too large or small, it may have been saved in the wrong units. The check shows the overall size and warns when it is under 1 mm or over 3 m.
Measuring on my own file is locked

Measuring, the check, markup and export on your own files need the one-time unlock. Everything works on the two built-in samples, and viewing is always free. See Pricing.

The cut-file check

What do errors and warnings mean?

Errors are things that will probably cut badly, such as an open end or a line drawn twice. Warnings are things worth a look, such as a point where three or more paths meet. Tap a finding to zoom to it. The full list of checks.

The check says "No problems found". Is the file safe to cut?

It means nothing wrong was found in what Embadon can read. It checks visible layers only and does not know your machine, material or kerf. What the check cannot see.

Can Embadon fix the problems?

No. It shows each problem and can share the list as text, but it never changes your file. Fix it in your CAD or CAM program and run the check again.

It says some layers were not checked

The check skips hidden layers, and says how many shapes on how many layers it skipped. Show the layer and the check runs again.

Purchases

How do I restore my purchase?

Install Embadon on the new phone with the same Google or Apple account. On Android the app checks Google Play when it starts, and About has Restore purchase. On iPhone, use Restore Purchase on the About or unlock screen. Android and iPhone purchases do not carry over to each other. Pricing.

How do I ask for a refund?

Refunds are handled by the store, not by Embadon: Google Play or Apple.

Privacy and languages

Where is my markup stored? How do I delete it?

On the phone, encrypted, in the app's private storage, never inside your file and never in cloud backup. Uninstalling the app or clearing its storage removes it. See the privacy policy.

The translation in my language looks odd

The 12 translations besides English are machine-translated and still being reviewed by native speakers. If something reads badly, tell us which screen and language and we will fix it.